PRIVACY POLICY
Last Updated: April 8th, 2025
Luis Tovilla Wedding Storyteller is a wedding photography and filmmaking company based in Cancún, Quintana Roo, Mexico. We take your privacy seriously and are committed to protecting the personal information you share with us through our website, contact forms, and services.
1. Information We Collect
Information you provide directly:
When you contact us, submit an inquiry form, or book our services, we may collect your name, email address, phone number, wedding date, venue, and other details relevant to your event.
Information collected automatically:
When you visit our website, we may automatically collect technical data such as your IP address, browser type, pages visited, time spent on pages, and general location data. This information is used to improve the website experience and analyze traffic patterns.
Communications:
If you communicate with us via email, WhatsApp, or any other channel, we may retain those communications to provide better service and maintain accurate records.
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries and communicate about your booking
Provide and manage our wedding photography and filmmaking services
Send relevant updates, reminders, and communications related to your event
Improve our website, services, and client experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.
3. Sharing of Information
We may share your information only in the following limited circumstances:
With trusted service providers who assist in delivering our services (such as online gallery platforms like Pic-Time), under strict confidentiality agreements
When required by law, court order, or governmental authority
To protect the rights, safety, or property of Luis Tovilla Wedding Storyteller or others
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
If we use third-party analytics tools such as Google Analytics, these services may collect anonymized data about your visit in accordance with their own privacy policies.
5. Photography and Image Rights
As part of our services, we create photographs and films of you and your event. By booking our services, you acknowledge that we may use selected images and films for portfolio, marketing, and promotional purposes across our website, social media, and other platforms, unless you request otherwise in writing prior to your event.
If you prefer that your images not be shared publicly, please notify us and we will honor that request.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. Wedding galleries are retained for the period specified in your service agreement.
7. Information Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual obligations
Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at the information below. We will respond within a reasonable timeframe.
9. Third-Party Links
Our website may contain links to third-party websites including social media platforms, review sites, and booking tools. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Children's Privacy
Our services are intended for adults planning their wedding. We do not knowingly collect personal information from individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly.
12. Contact
For questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Luis Tovilla Wedding Storyteller
Cancún, Quintana Roo, México
info@luistovilla.com
+52 (998) 342-0170